RideGuru Newsroom

We are frequently asked by our members why they have been overcharged by Lyft. Sometimes there is an easy explanation, a fee or toll that was unexpected, but other times Lyft has made a mistake resulting in a higher fare. Here are all the reasons you may feel you were overcharged for your ride and what to do in each situation.

Your driver took a “poor route”

This is perhaps the most common reason why people end up with higher fares than they were expecting. Lyft drivers are expected to use the outlined route and GPS to navigate to your …

Are you looking to book an Ola Ride for your friend or family member? Here is everything you need to know in order to book your loved one a ride and make sure they arrive at their destination safely!

How to book a ride for a friend who is NOT at your current location:

1. Open up your Ola app
2. Enter in your friend’s current location as the pickup location.
3. Select which service you would like to pick up your friend and then choose to either RIDE NOW or RIDE LATER.
4. At this point, you will be asked who you are …

Have you heard about Uber Bus? Uber Bus is a new way to enjoy a comfortable, safe, and convenient commute at a fraction of the cost of an Uber car.

Uber Bus utilizes the Uber app technology to reserve a seat on a “clean, air-conditioned, and high-quality bus”. When you request an Uber Bus ride through the app, you will see all the possible timings that you can book and will even have the ability to schedule rides up to 7 days in advance.

Ordering an Uber Bus Ride on the Uber App

Before you begin, make sure you are …

When Uber first introduced their Safety Toolkit within the Uber app back in 2018, they essentially launched an “in-app emergency button”. Since then, Uber has added trip sharing, ride verification, and various 911 features. Today, Uber has announced 3 new features to ensure you get where you are going safely.

The New Safety Toolkit Design

To help riders quickly access safety features, Uber has redesigned their Safety Toolkit. With the new design, riders simply have to tap on a large safety shield which will bring them to a variety of large tiles with every safety help option in their area. …

Yesterday, Lyft announced their newest initiative, Lyft Media. Lyft describes Lyft Media as “Lyft’s very own media and advertising business”. Lyft breaks down Lyft Media into 4 segments, Lyft Halo, Lyft Tablets, Lyft Bikes, and Lyft Skins. Here is a breakdown of each platform.

Lyft Halo

According to Lyft, Lyft Halos are “smart digital rooftop screens that capture attention with engaging videos targeted to the vehicle’s exact location and time. Brands can reach mass audiences at the specific times and places most relevant to their business and track the performance of their campaigns through our attribution partners. This provides a …